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Lawrrence Lozano
Customer Success Manager
lawlozano93@gmail.com
Cebu City, Philippines
+63 998 596 6173
Human of Himo
#LAO25
Human of Himo
Strategic and results driven Customer Success Manager with a strong foundation in software engineering leadership and operational excellence. Specialized in bridging the gap between complex technical systems and measurable business outcomes for enterprise clients in the B2B SaaS space.
Focused on strategic partnership and cross functional collaboration, I leverage my background in engineering and project management to align technology with organizational goals. I am dedicated to fostering customer growth and scaling business impact while continuously evolving alongside the organizations I serve.
Project & Product ManagementStakeholder EngagementTeam Leadership & MentorshipStrategic Oversight of Internal Tools & BI ImplementationCustomer Success & Account Growth
How This Background Shapes Himo
Started as an engineer building applications. Became a project manager understanding how teams ship. Then led engineering teams at scale. Now translating all of that into customer success and patterns other teams can use.
Himo (means 'create' in Waray) is my approach to building—rapid AI-powered systems that solve real operational friction. I design, connect systems, deploy full-stack solutions, and centralize operations to help teams ship faster and work smarter.
✓
Understanding what's technically feasible (and what's not)
✓
Managing the chaos of building and shipping at scale
✓
Knowing what customer success and operations teams actually need
✓
Prototyping ideas quickly without getting stuck in analysis
Work Experience
2025
2025
Customer Success Manager
ThisFish Inc.
Dec 2025 - Present
- Partner with enterprise customers on business process analysis, translating complex operational challenges into tailored SaaS solutions
- Lead end-to-end customer onboarding and implementation, managing project timelines, stakeholder alignment, and ensuring successful software adoption across global teams
- Act as the primary point of contact for key accounts, building strong relationships while understanding customer business objectives and delivering measurable outcomes
- Proactively identify expansion opportunities through upsell and cross-sell initiatives, working closely with the sales team to drive account growth
- Conduct training sessions and workshops to maximize feature adoption and software usage
- Collaborate across internal teams and global time zones using agile methodologies and modern collaboration tools
2024
2024
Software Engineering Manager
Focus Global Inc.
Oct 2024 - Dec 2025
- Partner with the Executive VP and C-suite to align technology initiatives with business objectives, focusing on digital transformation from manual processes to automated systems
- Lead strategic direction for 12-person engineering team across Web Development (5), Data Engineering (3), and Internal Tools (4)
- Led cross-system automation planning and technical evaluation with engineering leads for strategic technology decisions
- Champion AI automation strategy through ChatGPT-powered multi-brand customer service assistant, reducing response times by 40% and service analysis AI leveraging MCP-BigQuery integration for customer information analysis
- Delivered automation solutions, saving 60-90 hours monthly across stakeholders through centralized order processing systems, replacing error-prone manual spreadsheets
- Translated executive automation objectives into 3-4 month technical roadmaps, modularizing manual processes across Warehouse, Servicing, and Data Management teams
- Oversee 6-10 concurrent automation and development projects, with team allocations ranging from individual developers to 3-person project teams
- Conducted operational assessments to identify AI automation opportunities
2023
2023
Technical Project Manager
Focus Global Inc
Oct 2023 - Oct 2024
- Orchestrated business process audits, identifying opportunities to transform manual workflows into automated systems
- Led strategic implementation of Metabase, creating unified data analytics capabilities for cross-departmental decision making
- Developed automation systems and internal tools, transforming paper-based processes into streamlined digital workflows
- Bridged executive leadership and engineering teams, ensuring technology initiatives aligned with operational efficiency goals
2022
2022
Technical Project Manager
Symph
Jan 2022 - Sep 2023
- Managed government transparency platforms, including Freedom of Information system, enabling citizen inquiries and DIME (Digital Information for Monitoring and Evaluation) for the Department of Budget and Management
- Managed 3-5 concurrent software projects spanning government, SaaS solutions, and startups with teams of 1-10 developers
- Collaborated directly with startup founders, C-level executives, and government undersecretaries to define technical requirements and strategic objectives
- Managed project timelines, resource allocation, and stakeholder communication
2021
2021
Project Manager
Peregrine Consulting Group
May 2021 - Jan 2022
- Managed the delivery of SaaS platforms and WordPress landing pages, ensuring projects were aligned with client objectives and completed within scope and timelines
- Worked closely with business owners and C-level executives to define project requirements, set priorities, and deliver tailored solutions that addressed their business needs
- Created detailed project plans, managed resources, and coordinated with design and development teams to ensure seamless execution and delivery
- Maintained regular communication with stakeholders, providing updates on progress, managing expectations, and addressing any risks or roadblocks
- Facilitated process improvements and introduced tools to streamline project tracking and enhance overall team productivity
2020
2020
Application Developer
Accenture
Mar 2020 - Jun 2021
- Transitioned across multiple roles, contributing to projects in remote support, application development, and data-driven solutions
- Provided technical assistance as a Remote Support Engineer, addressing customer queries and ensuring efficient resolution of technical issues
- Developed and maintained applications with a focus on data-related functionality, aligning deliverables with project requirements and business needs
- Completed training in Java development and Japanese language, attaining N4 proficiency to enhance communication and technical skills in client-facing roles
- Collaborated with cross-functional teams, leveraging strong analytical and communication skills to deliver results within tight timelines
2019
2019
UI Designer | Project Manager
Freelance
Jun 2019 - Mar 2020
- Developed and customized user interfaces for landing pages and internal tools directly using WordPress builders, focusing on usability, functionality, and meeting client requirements
- Managed end-to-end project delivery for WordPress websites and LMS platforms, coordinating with developers and stakeholders to ensure seamless execution
- Collaborated with clients to gather requirements, define project scope, and deliver tailored solutions aligned with business goals
- Oversaw timelines, budgets, and deliverables, ensuring projects were completed on time and met quality standards
- Implemented process improvements to streamline workflows and enhance collaboration between team members and clients
2018
2018
Frontend Web Developer
Accenture
Jun 2018 - Jun 2019
- Developed and customized websites using Sitecore, implementing designs provided by project managers with HTML and CSS to ensure accurate and functional translations
- Collaborated with QA teams to ensure all deliverables met quality standards and client requirements
2016
2016
Network Engineer / Shift Lead
Accenture
Aug 2016 - Jun 2018
- Oversaw the team’s shift deliverables as a shift lead, ensuring smooth operations and adherence to service-level agreements
- Collaborated with remote engineers to troubleshoot network connectivity issues, coordinating with vendors and customer NOCs for effective resolution
- Managed escalations from customers, addressing critical issues on calls, and ensuring timely updates to management and stakeholders
- Maintained documentation of network incidents and troubleshooting processes to support continuous improvement and knowledge sharing
Education
Google UX Design Certificate
Credential ID NMIZ2NUEYT32
Bachelor's Degree in Electronics and Communications Engineering
University of San Carlos
Licensed Electronics Engineer